Harmonia Counselling Zurich GmbH

General Terms and Conditions

1. Scope of Application

These General Terms and Conditions (“GTC”) govern the entire business operations of Harmonia Counselling Zurich GmbH (hereinafter “the Company” or “Harmonia”), including individual counselling, couples counselling, couples intensives, singles workshops, online courses, and all related digital and in-person services. These GTC apply to all clients and participants, whether engaging in person, remotely, or through digital platforms.

2. Conclusion of Contract

A contract is concluded when the Company confirms in writing the provision of services to the Client, or at the latest when the Client makes use of any service offered by the Company, including by accessing an online course, attending a workshop, or appearing for a scheduled appointment. By engaging Harmonia’s services, the Client confirms they have read, understood, and accepted these GTC.

3. Nature and Scope of Services
Harmonia’s services constitute professional psychological counselling, psychoeducation, attachment-informed coaching, and related therapeutic support. They do not constitute medical diagnosis, psychiatric treatment, or crisis intervention. Clients with acute psychiatric needs, active suicidal ideation, or medical conditions requiring clinical management will be referred to appropriate services.

The Company does not provide emergency or crisis services. In the event of a mental health emergency, clients are directed to contact the emergency services (144 in Switzerland), the nearest hospital emergency department, or the Dargebotene Hand crisis line (143).

4. Prices and VAT

Unless otherwise stated, all prices are in Swiss Francs (CHF) and are exclusive of applicable VAT. The Company is registered for VAT in Switzerland; VAT will be shown as a separate line item on all invoices at the applicable rate. The Company reserves the right to amend prices at any time, with reasonable notice to existing clients in respect of ongoing services.

5. Payment

The Company accepts payment by invoice or direct bank transfer. Invoices must be settled within 10 days of the invoice date. If payment is not received by that date, the Company may issue a reminder and the Client will be in default from the reminder date. From that date, default interest of 5% per annum accrues until full payment.

The Client may not offset claims against the Company, except for claims that are either undisputed or confirmed by a final court decision. For larger engagements, including intensives and multi-session packages, the Company may require a deposit in advance and may withhold delivery of services in the event of delayed payment.

6. Appointment Cancellation and No-Show Policy

The Company requires at least 24 hours’ notice to cancel or reschedule any appointment. Cancellations made with less than 24 hours’ notice and missed appointments without prior notice are charged at the full session rate (this applies to individual and couples counselling). The resulting fee is invoiced and payable within 10 days.

In genuine medical emergencies, the Company may waive or reduce such charges at its sole discretion upon suitable evidence. Group workshops, intensives, and online courses are subject to the separate cancellation and refund terms set out in Section 7.

7. Online Courses, Workshops, and Intensives

7.1 Access: Upon receipt of full payment, the Client will be granted access to the relevant digital platform or course materials. Access is personal and non-transferable. The Client may not share login credentials or course materials with any third party.

7.2 Access Duration: Unless otherwise stated at point of purchase, access to online courses is granted for a period of 12 months from the date of enrolment. The Company does not guarantee indefinite access and may update or discontinue course content with reasonable notice.

7.3 Refunds — Online Courses: Refunds for online courses may be requested within 14 days of purchase, provided the Client has not accessed more than 20% of the course content (measured by completed modules or lessons shown on the platform). After this threshold, no refund will be issued.

7.4 Refunds — Workshops: Cancellations made more than 7 days before a scheduled workshop will be refunded in full. Cancellations made 7 days or less before the event are non-refundable, but the Client may transfer their place to another participant by giving prior written notice to the Company.

7.5 Refunds — Intensives: Intensives require a non-refundable deposit at the time of booking, payable upon confirmation.

Cancellations made more than 14 days before the scheduled intensive entitle the Client to a refund of all amounts paid, less the non-refundable deposit. Cancellations made 14 days or less before the scheduled start date, including bookings made within that period, are fully non-refundable.

The Company may, at its discretion, offer rescheduling or a partial credit, in particular in cases of documented medical emergencies or other serious unforeseen events.

7.6 Catering: The programme fee for intensives does not include lunch. Beverages are provided throughout the day.

7.7 Technical Issues: The Company is not liable for technical failures on the part of third-party platforms used to deliver online services. In the event of a material platform failure preventing access to a purchased course, the Company will use reasonable endeavours to provide an alternative means of access or a proportionate remedy.

8. Obligations of the Company

8.1 Service Delivery: Unless otherwise agreed, in-person services are rendered at the Company’s registered office. Remote sessions are delivered via secure, encrypted video conferencing platforms. The Company will take reasonable steps to ensure continuity of service and will provide reasonable notice of any changes to service delivery.

8.2 Auxiliary Personnel: The Company may engage qualified auxiliary personnel to support service delivery. All such personnel are bound by applicable professional and legal obligations, including confidentiality. The Company ensures compliance with all relevant employment and professional standards.

9. Obligations of the Client

The Client agrees to attend scheduled appointments punctually, to engage in good faith with the therapeutic process, and to provide accurate and relevant information to enable the Company to deliver its services effectively. The Client agrees not to attend sessions under the influence of substances in a manner that impairs their capacity to engage.

The Client acknowledges that therapeutic progress depends on their active participation and that the Company cannot guarantee specific outcomes.

10. Recording Prohibition

The Client may not record any session, workshop, or online interaction with the Company or its personnel, whether by audio, video, screen capture, or any other means, without the Company’s prior written consent. Breach of this provision will constitute a material breach of contract.

11. Non-Solicitation

Without the Company’s prior written consent, the Client may not directly solicit or engage the services of any employee or auxiliary of the Company for a period of one year following the conclusion of their contract with the Company.

12. Warranty

The Company warrants that all services will be delivered to a professional standard consistent with applicable industry norms and the Company’s professional obligations. The Company does not warrant specific therapeutic outcomes.

13. Liability

To the fullest extent permitted by Swiss law, the Company excludes liability for indirect and consequential damages, including loss of profit and damage arising from third-party claims. Direct liability is limited, in aggregate, to the fees paid by the Client for the specific service in connection with which the claim arises.

These limitations do not apply in cases of gross negligence or intentional misconduct by the Company or its employees, or to liability for personal injury or any other liability that cannot be excluded or limited under mandatory Swiss law.

14. Confidentiality and Professional Secrecy
The Company and all its personnel are bound by professional confidentiality (Berufsgeheimnis) in accordance with applicable Swiss law, including Article 321 of the Swiss Criminal Code where applicable. All information disclosed by the Client in the context of counselling services is treated as strictly confidential.

Confidentiality is maintained after the conclusion of the contract. The Company will not disclose client information to any third party without the Client’s explicit written consent, except where required to do so by law, by a competent authority, or in circumstances involving an imminent risk to life.

Both parties and their respective personnel undertake to maintain the confidentiality of all commercially sensitive information obtained during the course of the contract.
15. Data Protection

The Company processes Client personal data in accordance with the Swiss Federal Act on Data Protection (nDSG) and, where applicable, the EU General Data Protection Regulation (GDPR). Personal data is collected and processed solely for the purposes of delivering contracted services, managing the client relationship, and meeting legal obligations.

Clinical information and session content are treated as sensitive personal data and are stored securely. Such data will not be used for marketing purposes and will not be shared with third-party commercial partners. Administrative data (such as contact information and billing records) may be processed by trusted service providers engaged by the Company under appropriate data processing agreements.

Clients have the right to request access to, correction of, or deletion of their personal data, subject to applicable legal retention requirements. The Company may be required by law to disclose data to competent authorities; where legally permissible, the Company will inform the Client of any such disclosure.

16. Intellectual Property
All intellectual property rights in materials created or provided by the Company, including course content, workbooks, frameworks, session resources, and written materials, remain with the Company or its licensors. No rights are transferred to the Client unless explicitly stated in writing.

Clients may use materials provided to them for personal therapeutic purposes only. Reproduction, distribution, adaptation, or commercial use of Company materials without prior written consent is prohibited. The Client warrants that any materials they provide to the Company do not infringe the intellectual property rights of any third party.

17. Amendments to these GTC

The Company may amend these GTC from time to time. Updated versions will take effect 30 days after notification to the Client or publication on the Company’s website.

For contracts already in progress, the version in effect at the time of contract conclusion continues to apply unless the Client expressly accepts the amended version. If the parties have agreed on an ongoing or recurring service relationship and the amended GTC are reasonably required for operational, legal, or regulatory reasons, the amended version may apply from its stated effective date, provided the Client is informed in advance. In such case, the Client may terminate the ongoing service relationship before the amended version takes effect.

18. Severability

If any provision of these GTC is or becomes invalid or unenforceable, the remaining provisions will continue in full force. Any invalid provision will be replaced with a valid provision that most closely reflects the original economic and legal intent.

19. Force Majeure
The Company is not liable for delay or failure to deliver services caused by circumstances beyond its reasonable control, including but not limited to pandemics, natural disasters, governmental action, or technical infrastructure failures. If such circumstances persist for more than 30 days, the Company may withdraw from the contract and will refund any prepaid amounts for services not yet delivered.

20. Priority of Documents
These GTC supersede all prior oral or written agreements between the parties with respect to the matters covered herein. Where an individual service agreement expressly incorporates or references these GTC, the terms of the individual agreement take precedence in the event of any conflict.
21. Governing Law and Jurisdiction
These GTC and all contractual and non-contractual claims arising out of or in connection with them are governed by Swiss substantive law, to the exclusion of its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction is the Company’s registered office, unless mandatory provisions of applicable law provide for another forum, in particular for consumers with domicile outside Switzerland.